Culture Shock, Adaptation, and Self-Concept of Tourism Human Resources in Welcoming the New Normal Era
Society Volume 8 Issue 2#2020
PDF (English)
PDF (Bahasa Indonesia)

Keywords

Adaptation;
COVID-19;
Culture Shock;
New Normal;
Survival;
Tourism Human Resources

View Counter


  • Abstract viewed - 162 times
  • PDF (English) downloaded - 72 times
  • PDF (Bahasa Indonesia) downloaded - 60 times

Search in:

| |

How to Cite

Simanjuntak, D., & Fitriana, R. (2020). Culture Shock, Adaptation, and Self-Concept of Tourism Human Resources in Welcoming the New Normal Era. Society, 8(2), 403-418. https://doi.org/10.33019/society.v8i2.200
Received 2020-06-15
Accepted 2020-08-18
Published 2020-09-30

Abstract

As a business that relies on human mobility, the tourism sector has proven to be severely affected by the Coronavirus disease (COVID-19) pandemic. The paralysis of tourism both nationally and globally as a result of the lockdown policy in various countries and the Large-Scale Social Restriction (LSSR) policy in Indonesia affects the operations of tourism businesses. This has raised high anxiety for Tourism Human Resources about the future of the tourism business. This research discusses culture shock, adaptation, and self-concept of Tourism Human Resources in welcoming the new normal era from a communication perspective, both related to intercultural communication, interpersonal communication, and self-concept as part of communication psychology. This research used a qualitative research method with a case study approach. Data collection techniques were conducted through interviews, field observations, and document study through WhatsApp messages in several professional association groups, webinars, and mass media. The key informants in the research were 14 people as primary data and more than 200 members of the WhatsApp group “Housekeepers Jabar” as secondary data. The results of this research showed that Tourism Human Resources suffered from a culture shock and reached its lowest point in March to mid-April, but rose slowly from late April to June. There are three very stressful aspects of their life, consisting of cultural, social, and economic aspects. Cultural and social aspects are relatively easier to overcome, but the economic aspects are the most impactful because it concerns the sustainability of their life and their families. The period of awareness in the adaptation process is a period of struggle, creativity, and action so that many of them switch professions to run online businesses. This period is still ongoing and it is not known how long it will end. Positive self-concept plays an important role in a person’s success in adapting to survive because it helps a person to be resilient, patient, courageous, and creative in finding solutions in facing challenges thus opening up greater opportunities to successfully solve the problems.

DOI : https://doi.org/10.33019/society.v8i2.200
PDF (English)
PDF (Bahasa Indonesia)

References

Ali, M., & Asrori, M. (2015). Psikologi Remaja (Perkembangan Peserta Didik). Jakarta, Indonesia: PT. Bumi Aksara.

Andani, D. (2018). Penyesuaian Diri Mahasiswa Terhadap Culture Shock (Studi Deskriptif Kualitatif Penyesuaian Diri Mahasiswa Sulawesi Selatan di Yogyakarta) (Thesis). Universitas Muhammadiyah Surakarta. Retrieved from http://eprints.ums.ac.id/57900/

Brahma, B. (2020). Oncologists and COVID-19 in Indonesia: What can we learn and must do? Indonesian Journal of Cancer, 14(1), 1–2. https://doi.org/10.33371/ijoc.v14i1.728

Buzzi, C., Tucci, M., Ciprandi, R., Brambilla, I., Caimmi, S., Ciprandi, G., & Marseglia, G. L. (2020). The psycho-social effects of COVID-19 on Italian adolescents’ attitudes and behaviors. Italian Journal of Pediatrics, 46(1). https://doi.org/10.1186/s13052-020-00833-4

Dayakisni, T., & Yuniardi, S. (2004). Psikologi Lintas Budaya. Malang, Indonesia: UMM Press.

Djalante, R., Lassa, J., Setiamarga, D., Sudjatma, A., Indrawan, M., Haryanto, B., … Warsilah, H. (2020). Review and analysis of current responses to COVID-19 in Indonesia: Period of January to March 2020. Progress in Disaster Science, 6, 100091. https://doi.org/10.1016/j.pdisas.2020.100091

Fatimah, E. (2010). Psikologi Perkembangan (Perkembangan Peserta Didik). Bandung, Indonesia: Pustaka Setia.

Gerungan, W. A. (2010). Psikologi Sosial. Bandung, Indonesia: Refika Aditama.

Gunawan, I. (2013). Metode Penelitian Kualitatif. Jakarta, Indonesia: PT. Bumi Aksara.

Homecare24.id. (2020, July 20). Ini Dia Protokol Kesehatan Covid-19 yang Baru! Akibat Penularan Melalui Udara. Retrieved from https://medium.com/@homecare24.blog/ini-dia-protokol-kesehatan-covid-19-yang-baru-akibat-penularan-melalui-udara-733ab2a2fca

Hukum Ekonomi Islam Universitas Darussalam Gontor. (2020, May 17). Bagaimana Cara Hidup Damai dengan Covid-19 (Corona Virus) – Islamic Economics of Law Department. Retrieved from http://hes.unida.gontor.ac.id/bagaimana-cara-hidup-damai-dengan-covid-19-corona-virus/

Irfan, M., & Suprapti, V. (2014). Hubungan self-efficacy dengan penyesuaian diri terhadap perguruan tinggi pada mahasiswa baru Fakultas Psikologi Universitas Airlangga. Jurnal Psikologi Pendidikan dan Perkembangan, 3(3), 172-178. Retrieved from http://www.journal.unair.ac.id/download-fullpapers-jppp47cf73fd802full.pdf

iNews.id. (2019, September 9). Sektor Utama Ekonomi Nasional, Pariwisata Akan Menjadi Penghasil Devisa Terbesar. Retrieved from https://www.inews.id/travel/destinasi/sektor-utama-ekonomi-nasional-pariwisata-akan-menjadi-penghasil-devisa-terbesar

Khoirunnisa, Y., & Soemantri, N. P. (2019). Fenomena Gegar Budaya pada Warga Negara Perancis yang Bekerja di Jakarta. Jurnal Antropologi: Isu-Isu Sosial Budaya, 21(2), 254–261. https://doi.org/10.25077/jantro.v21.n2.p254-261.2019

Kompas.com. (2020a, March 16). Jokowi: Kerja dari Rumah, Belajar dari Rumah, Ibadah di Rumah Perlu Digencarkan. Retrieved from https://nasional.kompas.com/read/2020/03/16/15454571/jokowi-kerja-dari-rumah-belajar-dari-rumah-ibadah-di-rumah-perlu-digencarkan?

Kompas.com. (2020b, May 14). WHO Peringatkan, Virus Corona Tidak Akan Hilang Meski Ada Vaksin. Retrieved from https://www.kompas.com/sains/read/2020/05/14/123200923/who-peringatkan-virus-corona-tidak-akan-hilang-meski-ada-vaksin?

McKibbin, W., & Fernando, R. (2020). The economic impact of COVID-19. In R. Baldwin & B. Weder di Mauro (Eds.), Economics in the Time of COVID-19 (pp. 45–52). Retrieved from https://cepr.org/sites/default/files/news/COVID-19.pdf

Medcom.id. (2020, March 12). PHRI: Imbas Korona, Okupansi Hotel hanya 30% - Medcom.id. Retrieved from https://m.medcom.id/ekonomi/bisnis/4bamrzZb-phri-imbas-korona-okupansi-hotel-hanya-30

Nazir, M. (2003). Metode Penelitian. Jakarta, Indonesia: Ghalia Indonesia.

Parrillo, V. N. (2011). Strangers to these shores: Race and ethnic relations in the United States (10th ed.). Upper Saddle River, NJ, United States: Prentice-Hall.

Prihatsanti, U., Suryanto, S., & Hendriani, W. (2018). Menggunakan Studi Kasus sebagai Metode Ilmiah dalam Psikologi. Buletin Psikologi, 26(2), 126-136. https://doi.org/10.22146/buletinpsikologi.38895

PT Fortuna Indonesia (2020a, May). WOW SERVICE IN CRISIS: Teknik memberikan pelayanan unggul di masa-masa sulit. Presented at Webinar via Zoom Conference: PT Fortuna Indonesia.

PT Fortuna Indonesia (2020b, May). SMART COPING STRESS: Bagaimana kita bisa menangani dan bersahabat dengan stress/kejenuhan/kekhawatiran akibat Pandemic Covid-19 ini?. Presented at Webinar via Zoom Conference: PT Fortuna Indonesia.

Putra, A. (2020, September 20). 8 Cara Menjaga Imun Tubuh untuk Lawan Virus Corona. Retrieved June 12, 2020, from https://www.sehatq.com/artikel/cara-menjaga-imun-tetap-sehat-untuk-lawan-virus-corona-covid-19

Putri, N. W. E. (2019). Peran Psikologi Komunikasi dalam Mengatasi Permasalahan Peserta Didik: Studi Kasus Proses Bimbingan Konseling di SMK Kesehatan Widya Dharma Bali. CALATHU: Jurnal Ilmu Komunikasi, 1(1), 52–67. Retrieved from https://journal.uc.ac.id/index.php/calathu/article/view/776

Rakhmat, J. (2018). Psikologi Komunikasi (Revisi ed.). Bandung, Indonesia: PT. Remaja Rosdakarya.

Riadil, I. G. (2020). Tourism Industry Crisis and its Impacts: Investigating the Indonesian Tourism Employees Perspectives’ in the Pandemic of COVID-19. Jurnal Kepariwisataan: Destinasi, Hospitalitas Dan Perjalanan, 4(2), 98–108. https://doi.org/10.34013/jk.v4i2.54

Samovar, L. A., Porter, R. E., McDaniel, E. R., & Roy, C. S. (2014). Intercultural communication: A reader. Boston, United States of America: Cengage Learning.

Sekeon, K. (2013). Komunikasi Antar Budaya Pada Mahasiswa FISIP Unsrat (Studi pada Mahasiswa Angkatan 2011). Acta Diurna Komunikasi, 2(3), 1-14. Retrieved from https://ejournal.unsrat.ac.id/index.php/actadiurnakomunikasi/article/view/1918

Siregar, A. O. A., & Kustanti, E. R. (2018). Hubungan antara gegar budaya dengan penyesuaian diri pada mahasiswa bersuku minang di universitas Diponegoro. Empati, 7(2), 474-490. Retrieved from https://ejournal3.undip.ac.id/index.php/empati/article/view/21668

Suara.com. (2020, April 23). Indonesia Stop Penerbangan Internasional dan Domestik 24 April - 1 Juni. Retrieved June 6, 2020, from https://www.suara.com/news/2020/04/23/201610/indonesia-stop-penerbangan-internasional-dan-domestik-24-mei-1-juni

Sunnah, A. M. (2014). Hubungan Antara Konsep Diri dengan Kemampuan Pemecahan Masalah pada Wirausahawan di Surabaya. Character: Jurnal Penelitian Psikologi, 3(2), 1-5. Retrieved from https://jurnalmahasiswa.unesa.ac.id/index.php/character/article/view/10989

Tribunnews.com. (2020, June 10). Prof Wiku Adisasmito Paparkan Perkembangan Covid-19 di Depan Jokowi. Retrieved June 13, 2020, from https://www.tribunnews.com/metropolitan/2020/06/10/prof-wiku-adisasmito-paparkan-perkembangan-covid-19-di-depan-jokowi

Copyright (c) 2020 Owned by the Author(s), published by Society

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.

Downloads

Download data is not yet available.