Implementation of Management for Work-Family Conflict, Family-Work Conflict, and Job Stress that Affect Employee Satisfaction of PT Langgang Buana Perkasa
Society Volume 8 Issue 2#2020
PDF (English)
PDF (Bahasa Indonesia)


Family-Work Conflict;
Job Satisfaction;
Job Stress;
Work-Family Conflict

View Counter

  • Abstract viewed - 131 times
  • PDF (English) downloaded - 59 times
  • PDF (Bahasa Indonesia) downloaded - 50 times

Search in:

| |

How to Cite

Nurlaila, N. (2020). Implementation of Management for Work-Family Conflict, Family-Work Conflict, and Job Stress that Affect Employee Satisfaction of PT Langgang Buana Perkasa. Society, 8(2), 458-469.
Received 2020-09-26
Accepted 2020-10-16
Published 2020-10-31


This research aims to analyze the management of work-family conflict, family-work conflict, job stress, and its implementation that affect employee satisfaction of PT Langgang Buana Perkasa. Work and family are two important spheres in an adult’s social life. The need will not be met if unemployed. Today, a profession is also a mirror of self-actualization. Without family, individuals will feel alone and there is no place to give love. PT Langgang Buana Perkasa is a company engaged in ground handling services and transportation services on several airlines, which is located at Sultan Babullah airport, Ternate, North Maluku Province, Indonesia. This research used a qualitative descriptive method. Data were obtained through in-depth interviews and questionnaires. Literature and documentation studies are carried out to collect secondary data related to the object of research, including employees of PT Langgang Buana Perkasa, flight schedules, and PT Langgang Buana Perkasa. The data sources were selected using a purposive sampling technique. The results showed that (1) There are three characteristics of work-family conflict. Based on these three characteristics, it indicates that most employees experience conflict in work-family, but it does not affect job satisfaction; (2) There are five characteristics of family-work conflicts but employees still apply professionalism. This indicates that there is no direct conflict but it can trigger stress due to family demands on religious holidays and public holidays; (3) Physical exhaustion can lead to conflict when faced with family demands regarding that role.

PDF (English)
PDF (Bahasa Indonesia)


Bagger, J., & Li, A. (2012). Being important matters: The impact of work and family centralities on the family-to-work conflict–satisfaction relationship. Human relations, 65(4), 473-500.

Dhania, D. R. (2010). Pengaruh Stres Kerja, Beban Kerja, terhadap kepuasan Kerja (studi pada medical representatif di Kota Kudus). Jurnal Psikologi: PITUTUR, 1(1), 15-23. Retrieved from

Erbasi, A., & Arat, T. (2012). The Effect of Financial and Non-financial Incentives on Job Satisfaction: An Examination of Food Chain Premises in Turkey. International Business Research, 5(10), 136–145.

Greenhaus, J. H., & Beutell, N. J. (1985). Sources of conflict between work and family roles. Academy of management review, 10(1), 76-88.

Handoko, T. H. (2001). Manajemen Personalia dan Sumber Daya Manusia. Yogyakarta, Indonesia: Penerbit BPFE.

Husniah, A. (2015). Pengaruh Konflik Pekerjaan-Keluarga dan Stres Kerja terhadap Kepuasan Kerja Perawat RS PKU Muhammadiyah Yogyakarta (Thesis). Universitas Muhammadiyah Yogyakarta. Retrieved from

Kurnia, D. N., & Endarwati, M. L. (2016). Pengaruh Work-Family Conflict dan Stres Kerja Terhadap Kepuasan Kerja Karyawan Pada PT. Bank Rakyat Indonesia (Persero) Tbk Cabang Wonosobo. Jurnal Manajemen Bisnis Indonesia (JMBI), 5(2), 132–143. Retrieved from

Mangkunegara, A. P. (2011). Manajemen Sumber Daya Manusia Perusahaan. Bandung, Indonesia: PT Remaja Rosdakarya.

Mansoor, M., Fida, S., Nasir, S., & Ahmad, Z. (2011). The impact of job stress on employee job satisfaction a study on telecommunication sector of Pakistan. Journal of Business Studies Quarterly, 2(3), 50-56. Retrieved from

Nasution, I. S. (2016). Pengaruh Konflik Peran Ganda (Work Family Conflict & Family Work Conflict) dan Stres Kerja terhadap Kepuasan Kerja (Studi Pada RS PKU Muhammadiyah Yogyakarta) (Thesis). Universitas Muhammadiyah Yogyakarta. Retrieved from

Netemeyer, R. G., Boles, J. S., & McMurrian, R. (1996). Development and validation of work–family conflict and family–work conflict scales. Journal of Applied Psychology, 81(4), 400–410.

Novitasari, A. (2015). Pengaruh Konflik Pekerjaan-Keluarga dan Konflik Keluarga-Pekerjaan pada Kepuasan Kerja dengan Sentralitas Pekerjaan-Keluarga sebagai Variabel Moderator (Studi pada Perawat Instalasi Rawat Inap Jiwa RSJ Prof. Dr. Soerojo Magelang) (Thesis). Universitas Negeri Semarang. Retrieved from

Rivai, V., & Sagala, E. J. (2011). Manajemen Sumber Daya Manusia Untuk Perusahaan (2nd ed.). Jakarta, Indonesia: Rajawali Pers.

Robbins, S. P., & Judge, T. (2007). Organizational Behavior (12th ed.). Upper Saddle River, NJ, United States: Prentice Hall.

Tarmizi, A., & Dewi, S. S. (2017). Pengaruh Stress dan Tingkat Kepuasan Kerja terhadap Komitmen Karyawan Studi Kasus PT. FEI. Jurnal Riset Manajemen dan Bisnis (JRMB) Fakultas Ekonomi UNIAT, 2(3), 315-322.

Zhang, M., Griffeth, R. W., & Fried, D. D. (2012). Work‐family conflict and individual consequences. Journal of Managerial Psychology, 27(7), 696–713.

Zhu, Y. (2012). A Review of Job Satisfaction. Asian Social Science, 9(1), 293–298.

Copyright (c) 2020 Owned by the Author(s), published by Society

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.


Download data is not yet available.