Abstract
The waiter’s role is of great importance in the smooth operation of a restaurant business within the tourism industry. Thus, it is necessary to critically examine the waiter’s performance concerning guest satisfaction in a tourism organization. In the case of this study, a waiter not only performs the role of a waitress but is also tasked to become an ambassador within the sector. Taking Warung Mesari in the context of this study, waiters must display good hospitality in welcoming visitors and introducing and preserving the restaurant’s image. Based on this view, the present study looks at the performance of waiters as a way to contribute to the increament in the number of guests satisfied with the services provided by warung Mesari. The research method used is descriptive-qualitative, with data collection techniques in the form of interviews, documentation studies, and observations. This study revealed that: the waiters were able to provide good service and establish good relationships with guests who visited the restaurant; the waiters have done their job successfully; the restaurant has received many positive guest comments from guests; the restaurant also gets repeater guests; and guests who have visited again invite their friends to visit the Warung Mesari restaurant.
References
Atmojo, W. T. (2008). Pariwisata di Gianyar Bali dari Wisata Budaya Sampai Wisata Wana. BAHAS, 69TH(XXXV). Retrieved from https://jurnal.unimed.ac.id/2012/index.php/bahas/article/view/2424
Muhammad. (2008). Metodologi Penelitian Ekonomi Islam: Pendekatan Kuantitatif. Jakarta. Indonesia: RajaGrafindo Persada.
Nasution, M. E., & Usman, H. (2006). Proses Penelitian Kuantitatif. Jakarta, Indonesia: Lembaga Penerbit Fakultas Ekonomi Universitas Indonesia.
Noor, J. (2015). Metodologi Penelitian (5th ed.). Jakarta, Indonesia: Prenadamedia Group.
Sugiyono. (2013). Memahami Penelitian Kualitatif (8th ed.). Bandung, Indonesia: Alfabeta.
Sugiyono. (2017). Metode Penelitian Kombinasi (Mixed Methods) (9th ed.). Bandung, Indonesia: Alfabeta.
Suhardi. S. (2001). Pengantar Metodologi Penelitian (2nd ed.). Jakarta, Indonesia: BPFE UST.
Sunarta, I. N., Wirawan, P. E., Arianty, A. A., Tanjungsari, K. R., Semara, I. M. T., Lemy D. M., Pujiastuti, S., Nuruddin, N. (2020). "Green Village Destination” Development Strategy Based on Ecgo Bike in Pelaga District Petang Badung Bali Indonesia. Systematic Reviews in Pharmacy, 11(12), 259-266. https://doi.org/10.31838/srp.2020.12.42.
Travel.kompas.com. (2020, July 12). Ubud Jadi Salah Satu Kota Terbaik di Dunia. https://travel.kompas.com/. https://travel.kompas.com/read/2020/07/12/144300427/ubud-jadi-salah-satu-kota-terbaik-di-dunia?page=all
Wirawan, P. E., Pujiastuti, S., & Astuti, N. N. S. (2020). Strategi bertahan hotel di Bali Saat pandemi COVID-19. Jurnal Kajian Bali (Journal of Bali Studies), 10(2), 579-602. Retrieved from https://ojs.unud.ac.id/index.php/kajianbali/article/view/60329
Wirawan, P. E., Sudjana, I. M., Semara, I. M. T., Arianty, A. S., & Nuruddin, N.. (2021). Portrait of International Backpacker Tourism during the COVID-19 Pandemic in Bali. Journal of Environmental Management and Tourism, 12(4), 886. https://doi.org/10.14505/jemt.v12.4(52).03
Copyright (c) 2022 Owned by the Author(s), published by Society
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.